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Asurion | Complaints | Better Business Bureau® Profile

admin by admin
26 Tháng Sáu, 2022
in Finance
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Asurion Response

05/24/2022

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Please see attached. May 24, 2022 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Re : Case # * * * * * * * * Dear Mr. * * * * * *, In gaze to the above-referenced event that you filed with the Better Business Bureau ( â ? ? BBBâ ?  ), we submit the under in reception. The case you filed with the BBB on May 3, 2022, states : â ? ? I ‘ve paid monthly for years for phone policy. They have failed and refused to fix my screen, alternatively requiring I pay $ 250 and then failing to fix my screen or send a call. They fail and refuse to discuss this issue with me. Their earphone disconnects before it will connect to anyone and their e-mail does n’t permit replies. I believe this may violate Florida ‘s Unfair and Deceptive Trade Practices Act, among other violations. I want them to speak with me and fix my phone.â ?  The coveted resoluteness listed in your casing states the follow : â ? ? Finish the job.â ?  response : Asurion Insurance Services, Inc. ( â ? ? Asurionâ ?  ) is the course of study administrator for the WPP program, which provides insurance coverage for eligible devices that are lost, stolen, or damaged. Under the terms of the WPP broadcast, if a customerâ ? ? south radio device is lost, stolen, damaged, or experiences a post guarantee malfunction, the customer may file a claim by calling Asurionâ ? ? second toll-free call number or on-line at www.phoneclaim.com/verizon. Approved claims are eligible for successor or repair, dependent on several factors, including extent of wrong, device type, customer localization, and parts handiness, each determined by Asurion at the meter the claim is filed and approved. Our records reflect that on January 8, 2019, you enrolled the radio number ending in * * * * in the WPP program, and it remains enroll. Following registration in the WPP program, on January 24, 2019, a welcome Letter was sent to you, which included a imitate of the programâ ? ? sulfur terms and conditions, including the Wireless Communications Equipment Coverage indemnity Policy. On May 13, 2019 and June 8, 2021, Asurion sent you Program Change Notice letters, each of which included an update copy of the terms and conditions of the program. Program brochures detailing the terms and conditions of the policy program policy are available at * * * * * * * retail locations at the fourth dimension the customer decides to enroll in the policy program. Program details can besides be obtained at any clock time at the customerâ ? ? s appliance on-line at www.phoneclaim.com/verizon, www.verizon.com, or by calling Asurionâ ? ? sulfur toll-free number. The booklet besides contains a copy of the policy terms and conditions, and specifically, a generalize description of the Wireless Communications Equipment Coverage Insurance Policy issued by Liberty Insurance Underwriters, Inc. ( â ? ? LIUIâ ?  ), or one of its insurance company affiliates. ( See below references. ) 5 Select smartphones that merely have a cracked front screen are eligible ; damage beyond that is not eligible for crack blind repair. damage to smartphone ‘s second glaze or early damaged components beyond front glass results in ineligibility. subject to parts handiness, in choice locations, which are discipline to change at any prison term. Availability of same-day compensate depends on criteria such as call blessing time and technician handiness. Repairs are performed by an Asurion-certified technician and come with a 12-month guarantee. Visit phoneclaim.com/verizon to check current device eligibility. eligibility for chapped sieve animate will be determined at time of claim approval. ( stress added. ) F. OUR DUTIES IN EVENT OF LOSS 2. Our Options At our choice, we or the Authorized Service Center may repair the Covered Property with substitute parts or provide utility equipment that : a. be of like kind, quality and functionality ; b-complex vitamin. Is either new, refurbished or remanufactured, and may contain original or non-original manufacturer parts ; and c. May be a different sword, model or color. WPP offers a chapped screen haunt option for eligible devices in blue-ribbon areas. If eligible, the device is repaired through an authoritative military service center or through an authorize remote control technician for a $ 29 non-refundable cracked screen animate deductible. The balmy blind animate option is provided for devices that have sustained cracked blind damage lone. In the event the device is ineligible for the crack screen door repair choice, or the device has damage beyond good the front cracked screen, the substitution choice will be provided, which requires the payment of a substitute deductible. As highlighted above, the terms and conditions of the WPP program explicitly grant LIUI and Asurion the sole choice to determine if haunt is available for the embrace property in the event of a personnel casualty. In reviewing your title history, we confirmed that on April 13, 2022, you initiated an on-line claim for a * * * * * * * * * * * * * Z Fold 3 5G ( 128GB ) ( â ? ? Claimed Deviceâ ?  ) for the wireless number ending in * * * *, which had a cracked screen. Because your Claimed Device was not eligible for repair, you were offered the replacement claim choice, which is subject to a surrogate claim deductible of $ 249. At that fourth dimension, you opted not to complete the claim. On April 25, 2022, you resumed the claim on-line. During the claim action, you accepted a * * * * * * Z Fold 3 5G ( 128GB ) successor device which, on the date of your claim, was on backorder, and preauthorized the $ 249 successor deductible by debit/credit circuit board. Due to the backorder delay, on May 10, 2022, you were offered the reimbursement option, which provides the customer with a cash reimbursement for the monetary value of a new * * * * * * * * * * * * * Z Fold 3 5G ( 128GB ) replacement device, plus any applicable taxes and less the 249 deductible since the initial preauthorized $ 249 deductible was canceled. On May 11, 2022, the $ 1,783.99 reimbursement check was processed and forwarded to your address for shipping and delivery of up to 10-business days. As stated in the WPP program materials above, the â ? ? $ 29 cracked filmdom repair â ? ? is available on choice smartphones, subjugate to parts handiness, â ?  as both parts and compensate technician handiness may limit this option in certain locations. We are endlessly expanding into new areas, adding eligible devices, and increasing technician handiness. however, we can merely offer repairs that are available on eligible devices when a call is filed. When you initiated the above-referenced claims for the Claimed Device, you were correctly informed that the alligatored screen repair choice was not available for your claim. Prior to filing a claim, customers are urged to visit www.phoneclaim.com/verizon to check the eligibility of their specific device. To date, cracked blind compensate is still not an available option for the Claimed Device. Although your Claimed Device was not eligible for crack screen door repair, Asurion honored its contractual obligation by approving Claim 1 for a substitute, which you subsequently accepted a reimbursement as an alternate replacement choice. As a reminder, per the WPP program requirements, the damaged Claimed Device is to be returned to Asurion within fifteen ( 15 ) days after the reimbursement match is delivered. If you have not done so already, we ask that you please return the damaged Claimed Device using the postpaid transportation label and envelope provided to you to avoid a non-return fee. If you have misplaced the ship label provided to you, you may request an extra ship label by calling X-XXX-XXX-XXXX. The policy guidelines Asurion adhered to regarding your concerns have been explained in this letter. Please feel free to contact me if you have any other concerns or questions. I am available by electronic mail Monday through Friday from the hours of 9:30am to 4:00pm CST. Regards, * * * * * * * * * * * * * Senior Writer Asurion | * * * * * * * * * * * @ asurion.com www.asurion.com

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